The UK's finest quality organic THC-free CBD products

Shipping

Corona Virus Updates

We are open and shipping orders, however please be aware there maybe some small delays in delivery. 
We will email you at the time of shipping, we are happy to deliver to alternative addresses but please note we cannot change these after the order is placed. 
Please feel free to contact us if you have questions regarding availability or estimated shipping times.
Please be aware delivery protocol has been updated by all delivery companies in relation to Corona virus, please see our terms and conditions for more details.

UK Delivery Details

Free Delivery on all Orders Over £49.99

Orders placed by 3pm on a working day, will be dispatched the same day.

For orders under £49.99 in value we charge £2 for UK mainland delivery via Royal Mail. This is the total cost of delivery, regardless of how many items you order.

A signature may be required on receipt. Orders are sent via Royal Mail 2nd Class.

1st Class and Next Day delivery options are offered as an alternative to our standard shipping.

Royal Mail has “next day” delivery aim for all first class post (Royal Mail 24). Please be aware however, that First Class Post can take up to 15 days to arrive and Royal Mail do not consider an item lost within this 15 day period.

Orders placed by 3pm on a working day, will be dispatched the same day.

Our same-day dispatch guarantee applies to all orders placed on a normal working day (i.e. Monday through Friday, excluding public and/or bank holidays) before 3pm London time.

For all other orders we guarantee dispatch on the next business day. Special delivery schedules apply over the Easter, Christmas and New Year periods.

Orders placed by 3pm on Monday – Friday, will be dispatched the same day.

Orders placed on weekends of public holidays will be shipped on the next working day.

Returns Policy

  • After receiving your order you have 30 days to return any damaged, unwanted or faulty products.
  • You must notify us of any damages within 14 days of receiving your order.
  • Important: Before you return any goods you must contact us, as goods returned without prior notification may not be refunded.
  • All unwanted goods must be returned at the purchaser’s expense and in its original condition, in original packaging, undamaged and unused. Returned items should be adequately packaged and returned at the purchaser’s risk.
  • Organic Natural Remedies Ltd will not accept responsibility for returned products until we have signed for the goods and ensured in their original condition. We therefore recommend goods are returned by recorded delivery and fully insured.
  • If a returned item is not in new condition or opened, the full purchase price will not be refunded or credited.
  • Provided the goods are returned in perfect condition, we will arrange a refund by the same method as the original payment, within 14 days of the return.
  • Sale items are non-refundable.
  • Liability shall in all cases be limited to the total value of any order placed.
  • You “as a consumer” are protected under UK Law, upon making a purchase you are entering into a contract with Organic Natural Remedies Ltd.
  • In instances where a product purchased is out of stock and cannot be supplied within a reasonable period of time, we will contact you and give you the option to (a) wait or (b) receive an alternative product or (c) cancel the item from your order and receive a refund in relation to the out of stock item.