The UK's finest quality organic THC-free CBD products

Terms and Conditions


Company: Organic Natural Remedies Ltd
Trading as: Organic Natural Remedies
Company Registration Number: 12583481
Registered Office: 20-22 Wenlock Road, London, N1 7GU


Organic Natural Remedies Ltd abides by UK and EU law. Council Regulation (EC) 1672/2000 states that cannabis sativa plants containing 0.2% tetrahydrocannabinol (THC) or less can be approved for cultivation as hemp, and associated products sold in the UK and in Europe.


All products are priced in GBP (sterling)


Payment must be received from the customer before any goods are dispatched.

Organic Natural Remedies (also referred to as ONR further in this document)  reserves the right to select and modify acceptable payment methods.

ONR reserves the right to refuse or cancel any order or service at our discretion.

The customer agrees to ensure that all account information is up to date and relevant. ONR is not responsible for delays or additional costs caused by inaccurate information provided by the customer.

In the event that a Customer’s order or service is cancelled, limited or halted, ONR will endeavour, within reasonable limits, to contact the Customer to explain the situation.


Accurate Orders – we send exactly what you ordered (no substitutes or other discrepancies)

Same-Day Dispatch – orders placed by 3pm on a working day, will be dispatched the same day.

Our operating procedures have been designed around these service guarantees. The service guarantees do not apply in cases of “Force Majeure”, e.g. natural disasters, industrial action, civil unrest, terrorist action, etc.

The same-day dispatch guarantee applies to all orders placed on a normal working day (i.e. Monday through Friday, excluding public and/or bank holidays) before 3pm London time. For all other orders we guarantee dispatch on the next business day. Special delivery schedules apply over the Easter, Christmas and New Year periods.

First class orders to UK: Expected delivery time is 1-3 days

Second class orders to UK: Expected delivery time is 2-4 days.

International orders are sent Airmail Signed and Tracked. Expected delivery time is 7-21 days.

ONR does not take responsibility for customs fees, customs delays, and other customs issues.

ONR does not take responsibility for delivery times. We post all items promptly, but local couriers determine delivery time.


ONR reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

ONR cannot be held accountable for any variation in the colour, smell or flavour of the products.

The CBD Oil is a natural product and is therefore subject to natural variations.

We reserve the right, but are not obligated, to restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.


All prices found on the ONR website include VAT and other relevant taxes imposed by the UK government.

Any costs included will be clearly stated.

All prices and information present on the ONR website, and any literature derived from it, has been compiled with the greatest of care. However, ONR does not guarantee all information is accurate or current.

ONR reserves the right to modify prices without a period of notice.


ONR is committed to the protection of personal data of its users and complies with The Data Protection Act 2018, the UK’s implementation of the General Data Protection Regulation (GDPR).

For business needs ONR gathers the following information:

  • name and surname,
  • billing address,
  • shipping address,
  • e-mail address,
  • contact telephone number,
  • username,
  • password in encrypted form, and other data that users enter into forms on our website.

We are not responsible for the accuracy of the data entered by the users.

Data which ONR collects and processes will be disclosed only if such liability is determined by law or in the good faith belief that such action is necessary for the proceedings before courts or other state authorities as well as to protect and promote the legitimate interests.

Customers are responsible for the protection of personal data in a way that ensures the security of their e-mail address, username and password, and the appropriate software (anti-virus) to protect their computer.


We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of ONR and its licensors.


When you create an account with ONR, you must provide information that is accurate, complete, and current. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account or the ONR Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with Organic Natural Remedies’ Service or a third-party service.

You agree not to disclose your password to any third party. You must notify ONR immediately upon becoming aware of any breach of security or unauthorized use of your account.


Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Governing Law

These Terms shall be governed and construed in accordance with the laws of United Kingdom without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Refund Policy

In the event of being unsatisfied with the quality of the product, please contact us by email within 14 days of receiving the product for a full refund. Import duties are non-refundable. Sale items are non-refundable. Return postage to be paid by customer.

Product must be completely undamaged, unopened and unused to receive a full refund.

Our liability shall in all cases be limited to the total value of any order placed.



ONR receives payment with VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the order is made on the website.

All amounts are in GBP and include VAT.

Bank Transfer

If you wish to pay by direct bank transfer, you can send payment to the following details:

  • Company: Organic Natural Remedies Ltd
  • Bank: TSB Bank PLC
  • Address:  69 Old Street, London, EC1V 9JB
  • IBAN: GB97TSBS30962900014969

Make sure to use your order number as a reference. Note: Although instant in many cases, a bank transfer can take up to 3 days to clear depending on where it is being transferred from. ONR will start packing your order as soon as your transfer clears.


ONR uses an authorised payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol.


There are 2 years of right of claim under the Purchasing Act. Our right of complaint applies to defects in materials and/or fabrication.

The complaint does not apply to errors or damage caused by improper operation of the product/service.

ONR will cover return costs to a reasonable extent.

Upon return, please contact and send complaints to:

Packages will not be sent on demand.

Nutrition and Health claims of products

All information on the websites of Organic Natural Remedies Ltd online store is for general purpose only and is in no way intended as a substitute for the advice of a treating and/or professional physician/medical professional or other healthcare staff, nor can it be compensated for proper medical care.

Products and claims about individual products in this online store have not been evaluated by state institutions and are not intended to treat or prevent illness.

Text descriptions of each product are purely for information purposes and have not been validated by the European Food Safety Authority.

If you are taking other medicines and other dietary supplements, consult your doctor before combining these with ONR products.

Any decision made based solely on the information on this website is done at your own risk.

Legal notice

All the information on the Organic Natural Remedies Ltd online store, including product images, graphic and video elements on the website are protected and may not be reproduced or used without prior written permission.